All stakeholders play a crucial role in maintaining the UPM standards of integrity. One of the most important contributions is to report knowledge or suspicion of any unethical behaviour.
How to report a suspected violation
In case of common business enquiries, customer complaints or product support requests, please use the general UPM feedback form.
If you want to report a violation of law or UPM policies (UPM Code of Conduct or UPM Supplier and Third-Party Code), please use the UPM Report Misconduct channel:
UPM access code for the service: 00218
UPM Report Misconduct channel is operated in a system called SpeakUp by an independent external service provider People Intouch. The service is available in multiple languages and it can be accessed 24 hours a day, 7 days a week. Submitting a report is fully confidential and you can remain anonymous if you wish.
More information for UPM employees on UPM intranet.