Leading responsibly through uncertainty
Digitalization can promise a lot but deliver unevenly. Sascha believes the key is connecting digital tools directly to customer value.
"Digitalization, data and sustainability are real enablers – not as separate initiatives, but as connected parts of the customer experience," he says. In practice, this means improving the quality and accessibility of product information, making sustainability data more usable and building digital services that reduce friction for both customers and commercial teams.
But transformation is not just about technology. It is about people, behavior and clarity. "What often holds companies back is not ambition, but the backbone," Sascha says. Clear ways of working, ownership of decisions and data that teams can use to run the business are essential.
For Sascha, staying focused on business value is what moves transformation forward. "The winning formula is not 'more tools', but stronger adoption and clearer business value, so that digital improves how we serve customers globally," he explains. "You must stay engaged long enough to enable the organization to change and have the governance built around new systems."
"You need realism around the resistance that comes in terms of behavior change," he says. "Clear ownership and steady follow through are what ultimately determine whether transformation delivers results.”
Through it all, Sascha values colleagues who approach change with openness and grit. “An open mindset and the ability to stay committed through the ups and downs of transformation make a real difference. Without that, you don’t get to the desired outcomes.”